Once dispatched, you will receive a notification email containing your tracking number to track the progress of your delivery. These notification emails are automatically sent on the evening of the day that your order is dispatched.
Orders placed on business days before 12noon: Dispatched same day. Orders placed on business days after 12noon: Dispatched next business day. Orders placed on weekends & public holidays: Dispatched next business day *Please note: Dispatch times may vary during post sale / holiday periods.
We offer exchanges and/or refunds only where the products:
are faulty (other than where the fault is caused by you) or are misdescribed by us (as determined by us in our sole discretion)
We will not offer an exchange or refund for any other reason. Items must be returned to us within 14 days of your receipt of the order to be eligible for an exchange or refund. Items returned beyond this period will not be accepted by us, and will remain your responsibility. All items need to be returned to us in their original condition, in the original packaging, unworn, unwashed, and complete with original labels, tags, and promotional items to be eligible to be exchanged or refunded. If you are entitled to a refund or exchange, we will only grant you the refund or exchange once evidence of the faulty product or misdescription is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund or exchange under these Sales Terms. Any refund we make will be by the same payment method used to purchase the product or service. We will only exchange items of equal or lesser value, limited to change of design, size or colour, and subject to availability. In relation to products that are the incorrect size, we will only offer refunds where the product in the required size is unavailable, and only if the returned product complies with this clause. We will not be responsible for the payment of any delivery costs or any import or customs duties, taxes, levies or other liabilities that may apply.
Packaging: You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse.
Duty of care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
Change of mind: We do not accept returns for change of mind or circumstances.
We work hard to ensure all of our products are beautifully engineered to the highest quality. However if you have a concern with a faulty or damaged item, please contact uswith a description and images of your product fault.
If you need to update your delivery address, please contact us as soon as possible after your order has been placed. Please note that we cannot guarantee changes after an order has been processed and no changes can be made once an order has been dispatched.
If you need to make any changes to your order please email us email@example.com we will do our best to assist. Please note that we cannot guarantee changes after an order has been processed in our system.